Ordering
WHERE TO SHOP
MICHAEL ALLENOVA is sold exclusively through our Website.
PROCESSING TIMES
Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.
Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.
Certain products may have longer processing times. These will be noted on the product and cart pages.
PRE-ORDERS
Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service.
If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.
We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate orders for each.
INTERNATIONAL
For more information about international shopping, click here.
ORDER TRACKING
Once your order has been shipped, you will receive an e-mail notification containing the shipping tracking information.
Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.
TAXES
To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.
PAYMENT OPTIONS
Credit Cards
We accept Visa, MasterCard, American Express, and Discover cards. Payment is taken once your order has been shipped (excluding pre-orders).
Other Options
Apple Pay and PayPal are both supported options at checkout. You will be redirected at checkout, and once the transaction is complete, you will then return to michaelallenova.com
UPDATING ORDERS
Orders cannot be changed or updated once they are placed as they immediately start processing.
If you’d like to add another item to your order, please place a new order for the item.
ORDER CANCELLATIONS
We are usually unable to change or cancel an order after you’ve placed it.
It is possible that your order may be cancelled due to high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold out item.
To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.
CHANGING SHIPPING ADDRESS
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
